We understand that sometimes you may need to return a product, and we're here to assist you. We offer a 7-day return policy for most products purchased through our e-commerce platform. Here are the key details of our return policy.
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Return Timeframe
You have 7 days from the date of delivery to initiate a return request. Please ensure that you contact us within this timeframe.
Eligibility
To be eligible for a return, the product must be unused, in its original condition, and in the same packaging as when you received it. It should also include all original tags, labels, accessories, and documentation.
Return Process
To initiate a return, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team via phone, email, or our online contact form. Provide your order details and reason for the return.
b. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization number if your return is approved.
c. Package the Item: Carefully pack the product in its original packaging, ensuring it is well protected during transit. Include all accessories and documentation.
d. Shipping: Ship the package back to us using a reliable shipping service with a tracking option. You will be responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
Inspection and Refund
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will proceed with the refund process.
Refund Options
Depending on your preference and eligibility, we offer refund options such as:
Original Payment Method: The refund amount will be credited back to your original payment method, which may take a few business days to process depending on your bank or payment provider.
Store Credit: Instead of a refund to your payment method, you can choose to receive store credit, which can be used for future purchases.
Please note that certain products may have specific return conditions, such as hygiene products or personalized items. Make sure to check the product page or contact our customer support team for any specific return guidelines.
We strive to process returns promptly and make the experience as convenient as possible for our customers. If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team.
